Terms of Service

The short version

Your content is yours. We do not claim ownership of anything you put into Solar.
You are responsible for your account, your team, and any AI agent you hand a token to.
Do not use Solar to break the law, attack it, or resell it as your own.
Either of us can end this. You cancel in the app; we only terminate for a real reason, with notice.
Software has bugs. We give no warranty beyond what the law forces on us, and our liability is capped.

The bullets above are a summary, not the agreement. The sections below are the agreement.

Who this is between

These terms are between you and [LEGAL ENTITY], registered at [REGISTERED ADDRESS] ("we", "us"). They cover the Solar web app, the iOS and Android apps, the API, and the MCP server.

If you accept these terms for a company, you are confirming you are allowed to bind that company, and "you" means the company.

Our Privacy Policy is part of this agreement. If you signed a separate written contract with us, that contract wins wherever the two conflict.

Give us a real email address and keep it current — it is how we reach you about security and billing. Keep your password to yourself. You are responsible for everything done under your account, including by anyone you invite and any agent you give a token to.

Tell us immediately if you think someone else has your credentials: [SECURITY CONTACT EMAIL].

An organisation owner controls their workspace. They can add and remove members, change what clients can see, and export or delete the organisation's content. If you joined a workspace someone else owns, they hold the keys to it, not you.

You must be at least [MINIMUM AGE] to use Solar.

What you can't do

Short list. Everything on it is the kind of thing that gets an account suspended on the spot.

Break the law with it, or store content that is illegal where you or we operate.
Upload malware, or use Solar to stage an attack on anyone.
Try to break into other customers' data, probe our infrastructure without permission, or bypass authentication, rate limits or plan limits.
Scrape the product, or hammer the API hard enough to degrade it for other people.
Resell Solar, or rebuild it by copying it. White-labelling the client portal for your own clients is fine and expected — that is what it is for.
Upload someone else's personal data that you have no right to hold.
Harass people through the product, or use it to send spam.

Security research is welcome if you follow the disclosure process on our security page. Testing against your own workspace, without degrading the service for anyone else, is not a breach of these terms.

Your content stays yours

You own the issues, documents, files, time logs and everything else you put into Solar. We do not acquire any ownership of it.

You give us the narrow licence we need to actually run the product: to store your content, back it up, transmit it, render it to you and to the people you shared it with, and process it to deliver features you asked for. That licence exists only to operate Solar and it ends when you delete the content or your account, subject to backups rolling off.

We do not sell your content. We do not use it to advertise to you. On whether your content is ever used to train models: [MODEL TRAINING POSITION — state it explicitly].

You are responsible for your content being lawful and for having the right to store it. You can export your data at any time while your account is active.

AI features and agents

Solar's MCP server lets an AI agent do the same things you can do in the UI. It uses per-user tokens: an agent holding your token acts with your permissions.

Whatever your agent does under your token counts as you doing it. Issue tokens carefully and revoke them when a tool no longer needs one.
AI output can be wrong. Check it before you act on it, bill for it, or send it to a client.
When you use an AI feature, the content you point it at is sent to a model provider through our AI gateway. Do not point it at content you are not allowed to send to a third party.
We may apply rate limits or usage limits to AI features: [AI USAGE LIMITS BY PLAN].

Integrations

You can connect GitHub, and you can point Solar at outbound webhooks. When you do, you are authorising us to exchange data with that service on your behalf, within the scope you granted.

Those services are run by other companies under their own terms. We do not control them, we are not responsible for what they do with data you send them, and if one of them changes or disappears, the corresponding Solar feature may stop working. Disconnect an integration whenever you like.

Clients you invite

The client portal shows a client only the issues explicitly marked client-facing for their project, plus the portal sections you switched on. Deciding what a client sees is your job, not ours.

If you invite clients, you are the one with the relationship to them. You are responsible for having the right to put their data in Solar, and for telling them how you use it. We process it on your instructions.

Plans and billing

Prices and what each plan includes are on the pricing page. The specifics of the commercial deal are:

Billing cycle and when we charge: [BILLING CYCLE].
Who takes the payment: [PAYMENT PROCESSOR]. We never see full card details.
Taxes: [TAX HANDLING — VAT / sales tax].
Refunds: [REFUND POLICY].
Free trial terms, if any: [TRIAL TERMS].
Price changes: [PRICE CHANGE NOTICE PERIOD].
What happens if a payment fails: [DUNNING / GRACE PERIOD].

You can cancel at any time. Cancelling stops the next charge; it does not refund the current period unless the refund policy above says so. After cancellation your data stays available for [POST-CANCELLATION DATA WINDOW] so you can export it, and is then deleted.

Availability and support

We aim to keep Solar up and we take outages seriously, but we do not commit to an uptime figure unless your contract says otherwise: [SLA / UPTIME COMMITMENT]. There will be planned maintenance; we give notice when we expect it to be noticeable.

Support runs over [SUPPORT CHANNEL], with a target first response of [SUPPORT RESPONSE TARGET].

Keep your own backups of anything you cannot afford to lose. We back up the database, but that is our disaster recovery, not your archive.

Changes to the service

We ship constantly, so features change. If we remove or materially degrade something you rely on, we tell paying customers at least [FEATURE REMOVAL NOTICE PERIOD] in advance. Anything labelled beta can change or disappear without that notice — that is what the label means.

The API and MCP tool surface are versioned and we treat them as additive. Breaking changes get notice of [API BREAKING CHANGE NOTICE PERIOD].

Ending it

You

Cancel or delete your account whenever you want — see Deleting your account. No phone call, no retention gauntlet.

Us

We can suspend or close an account if you breach these terms, if we are legally required to, or if your usage is actively harming the service or other customers. Except where the breach is serious or unlawful, we tell you what is wrong and give you [CURE PERIOD] to fix it first.

On termination your right to use Solar stops. You get [POST-TERMINATION EXPORT WINDOW] to export your data, unless we terminated for unlawful use.

Warranties and liability

Solar is provided as it is. Beyond the guarantees your local law gives you and that we cannot exclude, we make no warranty that the service will be uninterrupted, error-free, or fit for a particular purpose.

Neither side is liable for indirect or consequential loss, lost profits, or lost data beyond what a reasonable backup would have prevented. Our total liability to you in any twelve-month period is capped at [LIABILITY CAP].

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

You will cover us against third-party claims that arise from your content or from your use of Solar in breach of these terms: [INDEMNITY SCOPE — confirm with counsel].

App Store and Play terms

If you got the Solar app from Apple's App Store, these extra terms apply and override anything inconsistent above:

This agreement is between you and us. It is not with Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide support or maintenance for the app.
If the app fails to conform to any warranty, you may tell Apple, and Apple will refund the purchase price if there was one. Beyond that, Apple has no warranty obligation.
Apple is not responsible for product liability claims, for claims that the app fails to meet a legal requirement, or for claims under consumer protection or privacy law relating to the app.
If a third party claims the app infringes their intellectual property, we — not Apple — handle the investigation, defence, settlement and discharge of that claim.
You confirm you are not in a country subject to a US Government embargo and are not on any US Government prohibited-party list.
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you got the app from Google Play, Google Play's terms also apply to that distribution, and Google is not a party to this agreement.